Birmingham's independent gift box company - FREE SHIPPING!
Birmingham's independent gift box company - FREE SHIPPING!
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FAQ's

 

Q: How will my gift be delivered? What options do I have?

A: We proudly offer FREE Standard 2nd Class UK shipping on all of our gift boxes. 

If your gift box is urgent you can select 1st Class postage at check out. Also drop us a message if time is pressing, and we'll see what we can do to get your gift box dispatched as soon as possible.

Alternatively you can choose to pick up your order from our premises in Birmingham (B31) - we will email you to arrange this.

If you would like your gift to be delivered another way please contact us to discuss and we'll see what we can do. Contact details are at the bottom of this page.

 

Q: Can I build my own box? 

A: We're working on it! In the mean time, we'd love to try and accommodate your preferences. Please get in touch using the contact details below and we'll see what we can do!

 

Q: Can I add a personalised note to the sender within my gift box?

A: Absolutely! We can add a hand written note to your friend or family member FREE of charge. Simply add a gift into your basket. At the 'basket' screen click "Add a note to your order" and type your note in the box. We'll do the rest!

 

Q: What if I want to personally give this gift to my friend rather than send it to them?

A: No worries - we've thought of that! When you order the box to yourself, let us know in the notes section of your order and we will include a fabulous branded label (for free) in your box that covers up the address slip on your box. Upon receiving your friends gift, carefully open the box, take out the sticker, fix the large branded sticker over the address slip down the side of the box and underneath to seal it shut. We'll also leave a blank gift card inside for you to personally add your note to the lucky recipient of your gift box.

Voila! A beautiful box ready to be given (or wrapped) as you see fit.

 

Q: How environmentally friendly are 'from BRUM with LOVE'?

A: We strive to be as environmentally conscious as possible. Our packaging has been selected so that the vast majority of it can be recycled, and we avoid using plastic where possible.

We are particularly proud of our tissue wrap - which is printed using soy-based ink meaning that you can confidently recycle or compost it(!) when you've finished with it.

 

Q: Help! It's urgent! How quickly do you dispatch your orders?

A: We aim to put your gift in the post within three working days. However during busy times we may occasionally exceed this target. Please do message us if you would like us to send your gift another way and we will do our best to assist. Contact details are at the bottom of this page.

 

Q: I'm an independent creator in Birmingham - could one of my products be included in a 'from BRUM with LOVE' gift box?

A: We are always on the look out for new items to include in upcoming boxes. Please get in touch and we'd love to chat and see how we could work together.

 

Q: Do you do corporate gifting?

A: Yes! Please get in touch with us using the contact details below so we can work with you on personalising a set of gift boxes to your requirements.

 

 

 

If we haven't answered your question or you'd simply like to say 'hi' pop us an email at hello@frombrumwithlove.com or contact us on Instagram @frombrum.withlove